Return Policy

Shipping:

Orders are FedEx-ed Monday, Tuesday, and Wednesday to prevent plants from being stuck over the weekend. By purchasing this item, you are accepting these risks, however, we will do our best to accommodate and resolve any issues.

Terms:
Plants are prepared and packaged to ensure they arrive safely. Be aware that there is a slight chance of damage including bruised, yellowing of leaves or dropped leaves, etc. during shipping. The shipping can cause stress to the plant. Your plant will recover with love and care. All sales are final and we can not accept returns due to Hawaii agricultural rules, but we will do our best to work with you. Damaged items by FedEx will be dealt with thru FedEx, your plants are insured. Please contact us if there are any issues with your plant(s) within 48 hours of receipt. Please include photos!

Damaged & Incorrect Items

We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our nursery, it goes through many hands – products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.

 

Plant Hawaii
41-928 Kakaina St
Waimanalo, HI 96795

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